Hibajii Privacy Policy — Your Data, Your Rights

Hibajii ("we", "us", "our") is an online casino and sports betting platform operating at hibajii.com. We are the data controller responsible for the personal information you provide when using our platform.

This Privacy Policy applies to all users of the Hibajii website, mobile application, and any related services. It explains how we collect, use, store, and protect your personal data, and what rights you have in relation to that data.

If you have any questions about this policy or how your data is handled, you can reach us at [email protected] at any time.

Hibajii collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

Information collected automatically:

• Device & technical data: IP address, browser type, operating system, device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, and betting history.
• Location data: General geographic location derived from your IP address.
• Cookie data: Session tokens, preference settings, and analytics identifiers. See Section 6 for full cookie details.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

Hibajii uses your personal data for the following purposes:

• Account management: Creating and maintaining your Hibajii account, verifying your identity, and managing your profile settings.
• Payment processing: Handling deposits and withdrawals via bKash and Nagad, verifying transaction legitimacy, and maintaining financial records.
• Platform operation: Delivering the games and services you use, personalising your experience, and remembering your preferences.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Customer support: Responding to your queries, resolving disputes, and improving our support processes.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying protective measures where necessary.
• Platform improvement: Analysing usage data to fix bugs, improve performance, and develop new features.
• Marketing communications: Sending you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.

Hibajii processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, running your account and processing payments.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records for AML and KYC compliance.
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of prior processing.

Hibajii does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash and Nagad to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification providers: Third-party KYC services may process your identity documents to verify your age and identity. These providers operate under strict data processing agreements.
• Game software providers: Some game data is processed by our licensed game providers to deliver gameplay. No personally identifiable information beyond what is technically necessary is shared.
• Regulatory authorities: We may be required to disclose data to law enforcement, financial regulators, or other government bodies where legally obligated to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

All third parties who receive your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for their own marketing purposes.

Hibajii uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's a breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. For more control, contact our support team.

Hibajii takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secured servers with restricted access controls. Only authorised personnel can access sensitive data, and only when necessary.
• Two-factor authentication: We offer 2FA for player accounts to add an extra layer of login security.
• Regular security audits: Our systems are regularly tested and audited for vulnerabilities by internal and external security teams.
• Staff training: All Hibajii staff who handle personal data receive regular data protection training.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that affects your rights, Hibajii will notify you and the relevant authorities as required by law, without undue delay.

Hibajii retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for regulatory compliance.
• Transaction records: Financial transaction data is retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• KYC documents: Identity verification documents are retained for the period required by the applicable licensing jurisdiction, typically 5 years after the end of the business relationship.
• Support communications: Chat logs and email correspondence are retained for up to 2 years after the last interaction.
• Analytics data: Anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to any individual.

When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

You have the following rights in relation to your personal data held by Hibajii. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Hibajii is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data, please contact us immediately at [email protected].

Upon confirmation, we will promptly close the account, delete all associated personal data, and return any deposited funds to the original payment method where possible. We take underage access extremely seriously and have age verification measures in place at registration to prevent it.

Hibajii may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this policy periodically. Continued use of the Hibajii platform after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Hibajii handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the Hibajii platform.

We take all privacy-related enquiries seriously and aim to respond within 5 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.